Enabling Services Managers to Unlock Customer Goals & Outcomes

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About this talk

In an effort to transform the role of the Services Manager at Juniper Networks, the company has embarked on a multi-year journey to enable the SMs to build a community, unlock customer value, provide operational excellence, drive customer adoption, retention, and expansion, and improve overall customer satisfaction and experience. Juniper has realized that the successful implementation of this plan requires knowledge and integration of the end-to-end sales process that is aligned to the customer journey (using MEDDICC methodologies). This investment should see great returns in customer retention / reduced churn, renewals, as well as expansion opportunities. Please attend this session to learn more about Juniper’s approach to this program, what are the key learnings so far in the implementation, and what are the best practices Juniper is using to drive a successful implementation and enablement outcome.

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